Operations Coordinator (Customer Service & Administration)

Company: Fresh Laundry Pte Ltd

Location: Singapore Ang Mo Kio

Salary: SGD $2,500 - $3,000 per month

Employment Type: Full-time

About the Company

Fresh Laundry Pte Ltd provides commercial laundry solutions including machine sales, rental, servicing, and maintenance for businesses across Singapore. We are looking for a Operations Coordinator to support our service operations, customer communication, and administrative processes.

Job Responsibilities

Service Coordination & Customer Support

• Respond to customer enquiries via phone, email, WhatsApp, and Telegram.

• Coordinate and schedule service appointments between customers and technicians.

• Record service requests and update service status in internal systems.

• Follow up with customers regarding service appointments, updates, and completion of work.

• Ensure timely and professional responses across all communication channels.

Quotation & Documentation Management

• Prepare and follow up on quotations, invoices, and delivery orders.

• Track approval status, payments, and customer confirmations.

• Coordinate with sales and service teams to resolve discrepancies in orders or invoices.

• Communicate with customers regarding pending approvals, delivery schedules, or invoice matters.

Contract & Agreement Administration

• Maintain company documentation including rental agreements, supplier contracts, and warranty documents.

• Track contract renewals, expiry dates, and approvals.

• Ensure documents are properly organised and easily retrievable.

• Assist in preparing new agreements and updating company records.

Inventory & Stock Control

• Maintain inventory records for machines and spare parts.

• Record stock movements including parts used for servicing, deliveries, and internal transfers.

• Verify quantities and models when receiving stock from suppliers.

• Assist with periodic stock checks and inventory reconciliation.

Administrative Support

• Provide administrative support to the sales and service teams.

• Assist with operational coordination to ensure smooth daily operations.

Job Requirements

• Prior experience in customer service, service coordination, administration, or operations support is preferred.

• Experience with inventory or stock management is an advantage.

• Good communication skills and comfortable handling customer enquiries through multiple channels. (phone calls, email, WhatsApp, and Telegram)

• Proficient in Microsoft Office (Excel, Word, Email).

• Organised, detail-oriented, and able to manage multiple tasks.

• Able to work independently and as part of a team.