Operations Coordinator / Customer Service Admin

We are seeking an Operations Coordinator to support daily operations including order processing, billing, purchasing coordination, and inventory administration.

The role requires a responsible and organized individual who can work well as part of a team, working closely with the sales and warehouse teams to ensure smooth operations.

Training will be provided for internal systems and medical device documentation requirements.

Responsibilities

• Process orders accurately and manage billing to ensure timely invoicing
• Respond to customer order inquiries and provide updates on delivery schedules
• Prepare purchase orders to suppliers and coordinate stock replenishment
• Follow up with suppliers to track order status and confirm delivery timelines
• Review inventory information to support purchasing and operational planning
• Organize and maintain operational documentation and records
• Prepare quotations for instrument repairs and coordinate with service centres
• Support the sales team with quotation preparation and coordination of customer orders
• Work closely with the warehouse team to support daily operations and provide coverage when required
• Assist with other operational and administrative duties when required

Requirements

. Minimum GCE O Level, ITE / Nitec / Higher Nitec in Business Administration, Logistics or related field
. Proficient in Microsoft Excel and basic computer applications
. Organized with strong attention to detail
. Good communication skills to liaise with customers, suppliers and internal teams
. Able to work well in a team environment
. Experience in operations or logistics administration is an advantage