Operations Coordinator (Control Tower)

Responsibilities:

Day to day Operations:

• First point of contact for customers, carriers, suppliers and other supply chain stakeholders during day-to-day business
• Handle customer's orders including related documentation, and transport booking with carriers according to specified routing and service level
• Monitor transport execution to ensure adherence of all supply chain stakeholders to established work standards and work instructions

Request and Incident Management:

• Handling of customer requests and supply chain incidents / disruptions
• Inform / Highlight issues to supervisors and relevant supply chain stakeholders in a timely manner as they arise

Visibility and Event Management:

• Ensure tracking event updates (milestones) are provided on time and correctly by suppliers and carriers
• Follow up on missing events and investigate data inconsistencies

Support reporting and performance measurement:

• Provide input to Supervisors in the preparation of reporting, monthly reviews and quarterly business reviews
• Support analysis of standard KPIs and reports and identify / suggest areas for improvement

Supplier Management:

• Support the on-boarding of new suppliers to ensure successful origin global order, event and SOP compliance.

Process Governance:

• Act in accordance with all relevant SOP, Work Instructions and job specific procedures
• Support implementation of changes to processes or policies as determined by the process owners

Requirements:

• Qualification in Logistics, 3PL, Transportation or Supply Chain Management, related field or comparable work experience
• Minimum 1 year of working experience
• Strong computer skills and good working knowledge of Microsoft Office
• General understanding of Supply Chain Management concepts and logistics processes
• Ability to work under pressure in a fast-paced environment
• Highly dependable and reliable in ensuring priorities are met effectively, good time management skills
• Customer service oriented