Operations Associate

About us

Since the 1930s, the way we commute, socialize and even how we make payments have changed, and yet our fundamental approach to the healthcare system hasn't.

At Ordinary Folk, we're reimagining the building blocks of healthcare, through Noah and Zoey. Noah allows men to receive remote diagnosis and treatment across varying areas of care. Through Zoey, women's sexual wellness and fertility journeys are supported with thoughtful products and services.

Job Description

Your Team

At Ordinary Folk, our mission is to revolutionize the way people access medical treatment.

We've built brands tailored to the differing needs of people across diverse Asian cities, and delivered healthcare solutions the modern way online and to your doorstep.

Working with medical professionals in each country, who are armed with decades of expertise in their specialized fields, allows us to tailor treatment plans that work for the broad range of individual needs for their local populations.

We are seeking a detail-oriented Clinic Operations Associate to manage our end-to-end order fulfillment process, support medication dispensing, and coordinate multi-channel e-commerce operations. This role combines clinical support with operational excellence in a fast-paced healthcare environment.

Key Responsibilities

Order Processing & Medication Dispensing

• Manage end-to-end processing and packing of e-commerce orders
• Process medication orders from receipt to fulfillment
• Support the dispensing of medication orders under supervision of the Pharmacist
• Assist in medication preparation and packaging
• Process incoming orders promptly upon payment confirmation

Logistics & Delivery Management

• Arrange deliveries and coordinate with delivery riders for timely handoffs
• Troubleshoot delivery issues (lost parcels, failed attempts) with logistics partners
• Maintain delivery records to identify and address recurring problems

Inventory & Stock Management

• Receive incoming stock and verify physical counts against delivery orders
• Upload invoices and maintain system records
• Support month-end stock reconciliation
• Assist in procurement of medications, packaging materials, over-the-counter products, and pharmacy supplies

E-Commerce Platform Management

• Manage operations across TikTok, Shopee, and Lazada platforms
• Ensure accurate product listings and synchronised stock levels
• Monitor multi-channel inventory alignment

Administrative & Compliance

• Maintain meticulous records of orders, payments, and delivery information
• Collaborate with finance team to verify payment records and resolve discrepancies
• Ensure all order, customer, and delivery details are accurate and compliant

Requirements

• Minimum 2 years of experience in clinic operations, healthcare, e-commerce or logistics preferred.

Skills & Competencies

• Proficient in MS Office, clinic management systems and inventory management systems
• Experience with e-commerce platforms (TikTok Shop, Shopee, Lazada) preferred
• Strong attention to detail and accuracy in handling medications
• Excellent organisational and time management skills
• Ability to multitask and prioritise in fast-paced environment
• Good communication skills for coordinating with multiple stakeholders
• Problem-solving mindset for logistics troubleshooting
• Basic understanding of clinic operations and medication handling preferred

Work Schedule

• 5.5-day work week
• Monday to Friday (Full day)
• Saturday (Morning shift)

Why join Ordinary Folk

Our mission is to revolutionize the way people access medical treatment. We've built brands tailored to the differing needs of people across diverse Asian cities, and delivered healthcare solutions the modern way online and to your doorstep. Working with medical professionals in each country, who are armed with decades of expertise in their specialized fields, allows us to tailor treatment plans that work for the broad range of individual needs for their local populations.

Looking for the highlights

We're one of the fastest-growing healthcare companies in Asia.

You'll be working alongside team members who've joined us from companies like BBH, Grab, Unilever, Ogilvy and IDEO.

Join a team of 40 on the ground floor of an exciting start-up ready to blast off.

Employee equity scheme giving you a share in the company and the work we do.

Free GP consults, subsidized treatments & therapy, and free Noah & Zoey wellness products.

A development allowance so you can upskill yourself and your career.

What is working at Ordinary Folk like

We're not your stereotypical healthcare company. We're a bunch of creatives, entrepreneurs and tech-driven individuals from a wide range of cultural backgrounds all with a focus on delivering better health to people.

Our team is based around Asia and as long as you're between GMT+7 and GMT+11, you can work wherever you want. We also hate overbearing managers at Ordinary Folk, the best ideas, not the manager's ideas, win.

Life moves pretty fast around here because speed and execution matter more than anything else. But we believe that the A+ players at Ordinary Folk need and deserve the freedom to contribute their best to the company so they can help keep our trajectory on the up.