Operations Associate

Introduction

As an Operations Associate at Ask & Embla, you will support the day-to-day coordination of our inventory and logistics operations. You will assist with the processing of inbound shipments and outbound customer orders, help maintain accurate inventory records, and provide administrative support to the warehouse team. This is a hands-on, detail-oriented role suited for someone eager to grow within a fast-paced e-commerce environment.

What You'll Do

Inbound Logistics Support

• Assist with coordinating inbound shipments, including tracking and documentation.
• Support the receiving process by verifying quantities and checking items against purchase orders and packing lists.
• Help with the intake and organization of new inventory in the warehouse.
• Flag discrepancies or issues with inbound shipments to the appropriate team member for resolution.

Outbound Logistics Support

• Assist with order fulfillment activities including picking, packing, and labeling of customer orders.
• Support coordination with shipping carriers for order pickups.
• Help monitor shipment progress and flag potential delays to the relevant team.
• Assist in responding to customer inquiries related to shipping and delivery.

Inventory Management Support

• Assist with stocktake activities and help maintain accurate inventory records.
• Support cross-team coordination for product launches, promotions, and content creation packing needs.
• Help investigate and resolve basic inventory discrepancies under guidance.
• Ensure inventory data is recorded accurately and in a timely manner.

Reporting and Documentation

• Assist in generating basic reports on shipping and fulfillment activities.
• Help track operational data such as order fulfillment times, mispick/mispack rates, and shipping updates.
• Maintain organized records of shipping documentation, trackers, and related paperwork.
• Support the team in following and updating standard operating procedures (SOPs).

Administrative Support

• Provide general administrative support to the Warehouse Operations team.
• Assist in keeping warehouse processes organized and compliant with company policies and shipping regulations.
• Perform other tasks as assigned by the Warehouse Operations Lead / Manager.

Who You Are

• Minimum 2-3 years of experience in an operations, logistics, warehouse, or supply chain role e-commerce experience is a plus.
• Basic understanding of inbound and outbound shipping and fulfillment processes.
• Strong attention to detail and accuracy, especially when handling physical inventory and documentation.
• Good organizational and time-management skills able to manage multiple tasks in a fast-paced environment.
• Comfortable working with e-commerce platforms and basic inventory or order management tools.
• A team player with clear communication skills and a willingness to support across functions as needed.
• Eager to learn, proactive, and reliable.
• Proficiency in Mandarin is a plus, particularly for coordinating with suppliers.

About Ask & Embla and Ambi

Who We Are:

Ask & Embla

is a rapidly growing jewelry brand born from alternative subcultures shaped by punk, goth, and music movements. We're based in Singapore, with a collective following of more than 850,000 across our social media channels. Our growth continues with the launch of Ambi, our piercing-focused jewelry brand, which carries the same spirit of self-expression as Ask & Embla.

As e-commerce brands, we ship internationally to a diverse customer base, and we are proud to be one of the leading brands worldwide in the alternative jewelry space. We're passionate about creating a company that brings out the best in everyone, where individuals love to work and grow as a team. That means constantly learning, building new things, staying flexible about how and where we work, and empowering each other to do the proudest work of our lives.

Ask & Embla and Ambi are led by an ex-Googler and ex-Amazonian, supported by dozens of team members across multiple countries. We're building the foundation to expand into several business verticals beyond e-commerce, while continuing our operations to fulfil thousands of orders each month.

Ready to Join Us

If you're a results-oriented professional who thrives in a fast-paced environment, we encourage you to apply!

Learn More about Ask & Embla and Ambi:

Website - https://askandembla.net/

https://ambi.ooo/

Instagram - https://www.instagram.com/askemblastore/

https://www.instagram.com/ambi.ooo/

Facebook - https://www.facebook.com/AskEmblastore/

https://www.facebook.com/ooo.ambi/

Pinterest - https://www.pinterest.com/askemblastore/

https://www.pinterest.com/ambijewelry/

TikTok - https://www.tiktok.com/@askandembla_official

https://www.tiktok.com/@ambi.ooo

Why Work With Us

We learn and build fast together, united not only by the purpose and passion of creating beautiful, expressive, and sustainably made jewelry, but also by a community that celebrates freedom in self-expression. Everyone deserves to be fully themselves, and our jewelry designs are contemporary emblems that let them do so with pride.

Job Details

Job Type:

Full-time

Expected hours: 40 per week

Pay:

From SGD 3,200 - 3,600 per month

Benefits:

• Health insurance
• Dental insurance
• Paid time-off
• Employee discounts
• Professional development opportunities

Schedule:

• Day shift

Location:

• Singapore - 30 Kallang Pl, Singapore 339159 #07-08