Operations and Strategy Program Manager, Global Network Delivery - Singapore

Product area

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Job description

A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

Additional job description

As the Business Operations and Strategy (BizOps) Lead for Data Center Networks (DCNET), you will architect the strategy behind Google's global network expansion. You will be responsible for scaling our delivery engine to meet the massive demands of the AI era by standardizing the capacity lifecycle. By serving as the strategic bridge between planning and implementation, you will eliminate operational friction and accelerate our ability to build the infrastructure of the future.

Qualifications

Job responsibilities

• Architect current-state and future-state value stream maps to identify bottlenecks and streamline the technical delivery workflow.
• Author and maintain the Standard Operating Procedures (SOPs) and playbooks required to ensure consistent, defect-free execution across the global network chain.
• Define and iterate on critical success metrics including lead time, throughput, and Service Level Agreement (SLA) adherence to drive data-backed operational improvements.
• Partner with leadership to design and manage the Objectives and Key Results (OKR) process, ensuring delivery goals align with broader infrastructure goals.
• Lead change management strategies and stakeholder workshops to surface pain points, align competing priorities, and guide the adoption of new global processes.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in program or project management.

Preferred qualifications

• Experience in data center networking and infrastructure, overseeing the full lifecycle from planning through New Product Introduction (NPI) and large-scale execution.
• Knowledge in program and portfolio management, with a focus on cross-functional alignment and managing stakeholder interests.
• Ability to guide process improvements within complex, geographically dispersed Program Management Offices (PMOs) and large-scale co-location environments.
• Strong quantitative and problem-solving skills applied to supply chain and logistics concepts to optimize network delivery and reporting.