REKOOP is a private members club, a pioneering wellness haven offering advanced technologies and exclusive experiences aimed at promoting anti-ageing and overall well-being. REKOOP offers specialised programmes curated to enhance recovery, reduce injuries and pain, and relieve stress while catering to each of our members wellness needs.
We're looking for a passionate and experienced Operations and Customer Relations Manager to ensure smooth day-to-day operations and deliver exceptional guest experiences in line with our high standards.
KEY RESPONSIBILITIES
Operations & Team Management
- Ensure seamless workflows across all treatment rooms
- Oversee therapist and reception team scheduling, punctuality, and performance
- Conduct daily inspections and coordinate timely servicing of equipment
- Manage inventory of consumables and retail stock
- Liaise with vendors and service providers, ensuring service levels are met
- Uphold high standards of hygiene, safety, and compliance
Customer Experience & Relationship Management
- Lead the front-of-house team to create a warm, calm, and premium experience
- Respond swiftly to guest feedback and resolve service concerns
- Support therapists in personalising and upselling treatments
- Build lasting relationships with members and VIPs through attentive care
- Supervise and troubleshoot booking systems and client communications
- Educate new clients on treatments and ensure smooth onboarding
- Train team members to identify and offer membership or retail opportunities
JOB REQUIREMENTS
- 3+ years in operations, hospitality, or wellness
- Strong team leadership and attention to detail
- Passion for premium wellness experiences
- Organised, solutions-driven, and tech-savvy
- Friendly, articulate, and professional communicator
SALARY & CONDITIONS
- Base salary of $4,500 per month + commissions
- Access to cutting-edge wellness treatments
- Career growth opportunities
- A supportive and wellness-focused work environment
HOW TO APPLY
Candidates interested in the position are asked to send a resume and a short cover letter explaining their experience and suitability for the role.
