Operations Analyst

About ShelfPerfect

ShelfPerfect is transforming how brands manage in-store execution. We combine a distributed network of trained merchandisers (Shelfies) with technology, data, and image-based insights to help brands improve availability, visibility, and sales in retail stores.

As we scale, execution quality and data reliability are critical. This role sits at the heart of our operations team.

Role Overview

As an Operations Analyst, you will be responsible for reviewing completed merchandising tasks, validating data and images, and ensuring work meets ShelfPerfect's quality standards. You will play a key role in maintaining trust with our brand partners and continuously improving how our platform and operations perform.

This is a hands-on role suited for someone detail-oriented, analytical, and comfortable working with large volumes of operational data and images.

Key Responsibilities

Task & Quality Review

• Review completed merchandising tasks submitted by Shelfies

• Validate photos, data entries, and compliance with SOPs

• Approve, flag, or reject tasks based on quality standards

• Identify recurring execution issues or training gaps

Operational Insights

• Track quality metrics (error rates, rework, compliance trends)

• Identify patterns across stores, brands, or merchandisers

• Provide structured feedback to the operations and training teams

Process Improvement

• Suggest improvements to SOPs, task flows, and quality checks

• Support the rollout of new quality standards or campaigns

• Contribute to refining scoring, incentives, or gamification rules

Cross-team Collaboration

• Work closely with Operations, Product, and Quality teams

• Support customer-facing teams with execution insights when needed

• Help prepare internal reports and summaries for management

Requirements

Experience

• 2-5 years of experience in operations, quality control, retail execution, data operations, or a similar role

• Experience reviewing operational outputs, audits, or field work is a strong plus

• Exposure to retail, FMCG, marketplace, or gig-economy environments is a bonus

Skills

• Strong attention to detail and structured thinking

• Comfortable working with dashboards, spreadsheets, and large datasets

• Able to review and interpret image-based data

• Clear written communication for feedback and reporting

• Able to manage repetitive tasks without losing accuracy

Mindset

• Quality-driven and process-oriented

• Proactive in spotting issues and suggesting improvements

• Comfortable working in a fast-moving startup environment

• Ownership mentality - cares about outcomes, not just tasks

Nice to Have

• Experience with SOPs, audits, or quality assurance frameworks

• Familiarity with retail merchandising or in-store execution

What This Role Is (and Is Not)

Hands-on, operational, quality-focused
Exposure to data, insights, and product evolution
Not a people-management role (yet)
Not a pure data science or engineering role