Job Overview
We are looking for a highly organized and proactive Operations & Customer Service Executive to join our team. You will be the primary link between our clients and our technical site teams. Your goal is to ensure that residential and commercial aircon projects are scheduled efficiently and that our customers receive top-tier service.
Key Responsibilities
Operations & Scheduling
- Technician Manpower Planning: Manage the daily deployment of technician teams for servicing, repair, and installation.
- Route Optimization: Plan service routes across Singapore to maximize productivity and minimize travel time.
- Parts & Inventory Management: Coordinate with suppliers to order spare parts (compressors, fan motors, refrigerants) and ensure the warehouse has sufficient stock for upcoming projects.
- Project Support: Assist in preparing Work Orders, Site Survey reports, and safety-related documentation (e.g., Risk Assessments).
Customer Service & Sales Support
- Inquiry Management: Respond to incoming service requests via Phone, WhatsApp, and Email.
- Quotation Preparation: Draft and send professional quotations for ad-hoc repairs and yearly maintenance contracts.
- Contract Management: Track and send automated reminders to clients for their scheduled quarterly maintenance.
- Complaint Handling: Professionally manage service disputes or technical feedback, ensuring quick and fair resolutions.
Requirements
- Experience: Minimum 1-2 years of experience in the Aircon, Construction, or MEP (Mechanical, Electrical, and Plumbing) industry in Singapore.
- Entry-level candidates with a positive attitude and a strong willingness to learn are also welcome to apply
- Communication: Able to communicate effectively in English and Chinese.
- Soft Skills: Exceptional multi-tasking abilities and a problem-solver mindset. Proficiency in Microsoft Office (Excel) is required.
Location: Singapore (East)
Job Type: Full-time 5.5 days
Salary Range: S2,800 - S4,000 (Depending on experience)
