Company Overview
The client operates in manufacturing, wholesale and retail of outer garments including company, industrial and school uniforms.
Job Summary
You will manage customer orders and delivery schedules, coordinate with suppliers and internal teams to resolve issues, maintain accurate product and order information, and assist customers to ensure smooth operations.
Responsibilities
- Maintain and update customer order information accurately in company systems to ensure order tracking and fulfillment.
- Process and manage delivery schedules to meet customer timelines and company standards.
- Create and maintain purchase orders and confirm stock availability and delivery schedules with suppliers to ensure timely supply.
- Manage and follow up with suppliers on delivery failures or receiving discrepancies to resolve supply chain issues promptly.
- Maintain and update product information and status in relevant systems to support inventory accuracy.
- Coordinate and follow up with various departments to resolve customer or supplier-related issues efficiently.
- Attend to walk-in customers and respond to enquiries professionally to support customer service.
- Perform other ad-hoc duties as assigned by the company to support operational needs.
Required competencies and certifications
- Minimum O Level qualification.
- Proficient in using Microsoft Suite to perform administrative and operational tasks.
- Ability to communicate clearly and professionally in spoken and written English and Chinese to liaise with customers and suppliers.
- At least 1 year of relevant operations administration experience to handle order and supplier management effectively.
Preferred competencies and qualifications
- Strong sense of integrity, work ethics and punctuality to maintain professional standards.
- Detail-oriented and computer literate to ensure accuracy in data management.
Other Information
Work Schedule
- 5 days work week
- Monday to Friday, 8.00am - 5.30pm
