Operational Key Account Manager

Job Description:

• Sustain awarded business and support related growth
• Drive operational efficiency and performance
• Prepare operational data and present performance results
• Develop and control KPIs and improve data quality by proactive collaboration with Cluster Operations
• Escalate and follow through on operational, data quality and KPI issues by conducting root cause analysis and defining corrective actions
• Serve as single point of contact for all operational issues and escalations, with a responsibility of updating relevant stakeholders
• Drive customer satisfaction by implementing value added solutions and continuous improvement projects
• Implement new lanes of existing key accounts to ensure customer service level agreements are met
• Maintain customer SOP and ensure communication and training is provided
• Ensure that the customer set up in Schenker systems is in place including relevant interfaces and reporting solutions

Requirements:

• 5 to 10 years experience with a multi-modal (air & ocean) international logistics company in an operations or client management role is preferred
• Fluency in English (both written and spoken) is required
• Advanced knowledge of Microsoft Office Software required
• Knowledge of TMS (TANGO) is preferred
• Project and Change Management
• Effective communication skills and professional communication etiquette
• Ability to multi-task
• Familiar with continuous improvement methodology
• Decision-making and problem-solving skills
• Ability to prioritize and manage time
• Attention to detail and accuracy
• Organizational skills
• Perform well under pressure
• Customer focused thinking
• Process driven mindset