What this job involves:
As a Operation System Manager, you will lead daily property operations while serving as the primary point of contact for client facilities-related concerns. This role places you at the center of operational excellence, where you'll manage building procedures, drive performance improvements, and ensure strict compliance with health and safety standards. You'll oversee property enhancement works, champion best practices, and develop streamlined processes that elevate service delivery. Working closely with clients and your team, you'll build strong relationships that foster trust and consistently exceed expectations—all while contributing directly to JLL's commitment to operational excellence and client satisfaction.
What your day-to-day will look like:
- Manage daily property operations and client activities for assigned facilities, ensuring seamless execution of all building procedures and performance measures
- Serve as the main point of contact for clients, proactively addressing facilities-related concerns and maintaining strong, trust-based relationships
- Oversee property enhancement projects and improvement works, ensuring alignment with client expectations and adherence to health and safety standards
- Lead, coach, and develop your team through regular training sessions, fostering a collaborative culture built on performance excellence and accountability
- Monitor and manage M&E systems, ensuring optimal functionality and compliance with technical requirements
- Engage stakeholders effectively, from vendors to senior leadership, to drive project work and operational improvements
- Implement and promote best practices and process improvements that enhance on-site operations and service delivery
Required Qualifications:
- Minimum 5 years of experience in integrated facilities management or related fields
- FSM (Facilities Management) certification or equivalent professional credential
- Proven background in M&E (Mechanical & Electrical) system management and technical systems oversight
- Demonstrated experience in project work management and successful stakeholder engagement
- Strong knowledge of occupational health and safety requirements, with a track record of ensuring compliance
- Experience working within government or commercial building environments
- Excellent verbal and written communication skills, with the ability to engage effectively across all organizational levels
Preferred Qualifications:
- Working knowledge of vendor management and contract administration
- Experience in implementing process improvements and operational best practices
- Analytical mindset with proven ability to resolve complex issues through quantitative methods and holistic approaches
- Goal-oriented management style with demonstrated success in team motivation and performance excellence
- Exposure to property enhancement projects and capital improvement initiatives
- Familiarity with building automation systems and smart building technologies
- Track record of building and maintaining strong client relationships in a service delivery environment
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
