Job Title: Application Support Analyst / Engineer
Job Summary
The Application Support Analystis responsible forensuring the smooth operation, maintenance, and support of business-critical applications. This role involves troubleshooting issues, providing userassistance, and collaborating with technical teams to enhance application performance and reliability.
Key Responsibilities
- Application Monitoring & Maintenance
- Monitor application performance and availability.
- Perform routine health checks, backups, and apply patches or upgrades.
- Ensure compliance with security and operational standards.
- Incident Management & Troubleshooting
- Respond to and resolve application-related incidents promptly.
- Diagnose root causes and implement corrective actions.
- Escalate complex issues to development or infrastructure teams.
- User Support & Training
- Provide first-line support for application queries and issues.
- Assistusers with functionality and best practices.
- Develop andmaintainuser guides and training materials.
- Collaboration & Coordination
- Work closely with developers to report bugs and suggest improvements.
- Participate in testing new releases and deployments.
- Coordinate with IT teams forintegrationand performance tuning.
- Collaborate closely with manufacturing, engineering, and automation teams toidentifyand resolve system and process issues.
- Documentation & Reporting
- Maintainaccuraterecords of incidents, changes, and resolutions.
- Prepare regular reports on application performance and support metrics.
- Document processes andensuringknowledge base is up to date.
- Others
- Support business continuity and disaster recovery activities to ensure production resilience.
- Ensure all application support activitiescomply withfactory security, safety, and quality standards.
- Proactivelyidentifyopportunities for process improvement, automation, and system optimization to enhance production efficiency.
- Require on-call support during critical incidents.
Required Skills & Qualifications
- Must Have
- Bachelor's degree in computer science, IT, or related field
- 35 years of relevant experience in application support
- Strong understanding of application architecture and databases
- Experience with troubleshooting tools and ticketing systems
- Basic programming/scripting skills (e.g., .NET, JavaScript, Python, C#, C++)
- Database Skills including Oracle, Postgres,BigDataSolutions
- Agentic AI Basic Core Skills
- Excellent problem-solving and communication skills
- Ability to communicate effectively in English (verbal and written)
- Willingness to work on-site and provide on-call support during critical incidents
- Knowledge of incident management and root cause analysis
- Good to Have
- Experience with Rest API, Web backend,SQLand No-SQL databases
- Familiarity with DevOps tools and CI/CD pipelines
- Experience working with cross-functional teams (e.g., manufacturing, engineering)
- Ability to create user guides and training materials
- Experience in business continuity and disaster recovery planning
- Understanding of factory security, safety, and quality standards
- Nice to Have
- Knowledge of ITIL processes (Incident, Problem, Change Management)
- Familiarity with cloud platforms (AWS, Azure)
- Experience with monitoring tools (e.g., Zabbix)
- Understanding of information security best practices and compliance standards
- Experience in automation and process improvement initiatives
Hiring Information
- Location: Singapore,and1 ResourceKorat(Thailand)
- For Singapore positions:Must be Singaporean / Singapore PR
