Clint : Yash
Location: Singapore
Job Type: C2H
Monitor application performance and availability.
- Perform routine health checks, backups, and apply patches or upgrades.
- Ensure compliance with security and operational standards.
- Respond to and resolve application-related incidents promptly.
- Diagnose root causes and implement corrective actions.
- Escalate complex issues to development or infrastructure teams.
- Provide first-line support for application queries and issues.
- Assist users with functionality and best practices.
- Develop and maintain user guides and training materials.
- Work closely with developers to report bugs and suggest improvements.
- Participate in testing new releases and deployments.
- Coordinate with IT teams for integration and performance tuning.
- Collaborate closely with manufacturing, engineering, and automation teams to identify and resolve system and process issues.
- Maintain accurate records of incidents, changes, and resolutions.
- Prepare regular reports on application performance and support metrics.
- Document processes and ensuring knowledge base is up to date.
- Support business continuity and disaster recovery activities to ensure production resilience.
- Ensure all application support activities comply with factory security, safety, and quality standards.
- Proactively identify opportunities for process improvement, automation, and system optimization to enhance production efficiency.
- Require on-call support during critical incidents.
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