Operation Supervisor

Roles & Responsibilities

• Manage staff scheduling, training, and performance evaluations

• Handle guest inquiries and feedback to ensure high customer satisfaction

• Ensure high standards of customer service, quality, and efficiency

• Maintain overall restaurant cleanliness (indoor and outdoor areas)

• Work closely with the team and department leaders to execute daily operations

• Take customer orders and provide clear menu descriptions

• Upsell products using strong product knowledge

• Build and maintain positive relationships with guests

• Proactively maintain and improve guest satisfaction levels

• Identify areas for improvement and enhance procedures and systems

Requirements

• Excellent attitude and strong work ethic

• Well-groomed and presentable

• Excellent communication and soft skills

• Passionate about service and food

• Strong interpersonal skills to build good working relationships

• Good problem-solving skills to ensure smooth operations during challenges