Operation Senior Specialist

Hytech is a management consulting company headquartered in Australia and Singapore, focusing on providing digital transformation solutions for the fintech and Financial Services industries. Our services cover multiple areas such as back-office

operation support, Human Resource Planning, payment systems, and risk control, committed to providing comprehensive and professional service support to clients.

With a team of over 2,000 professionals worldwide, we have deep industry insights and localization implementation capabilities to ensure efficient business progress while complying with local regulations. Hytech always focuses on mid- and back-end solutions, without involving any front-end or transaction-related businesses, continuously helping customers achieve secure, compliant, and sustainable digital transformation.

Role and Responsibilities:

• Responsible for customer data review and account opening.

• Verify documents submitted by client within specific regions.

• Handle customer requests and solve issue by email/ live chat.

• Collected and reported departmental data.

• Cooperate with various departments to communicate and deal with matters.

• Process withdrawal.

• Perform any ad-hoc tasks being assigned.

Qualifications and Requirements:

• Candidate must possess at least Primary/Secondary School/SPM/O Level, Diploma/Advanced/Higher/Graduate Diploma in Business Studies/Administration/Management, Finance/Accountancy/Banking or equivalent.

• Required language: English, We are also seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

• At least 3-5 Year(s) of working experience in the related field is required for this position.

• Proficient in basic office skills such as Word, Excel, and PowerPoint.

• Cheerful personality, good communication, and interpersonal skills.

• Willing to work on permanent noon shift (2pm-11pm), including weekends and public holidays (2 days off/week)