Operation Mgmt Officer

Minimum 1 year of hands-on experience in Data Centre Engineering Operations, including system monitoring, incident response, and routine maintenance.Possess a certification in Data Centre Facilities Operations or an equivalent qualification that demonstrates understanding of data centre infrastructure, safety, and operational standards.At least 3 years of proven experience in Application Helpdesk Support, providing technical assistance to users, resolving software/application issues, and ensuring customer satisfaction.Experience in monitoring tools, ticketing systems, and standard ITIL processes.Ability to perform regular health checks, coordinate preventive maintenance, and respond to infrastructure alerts.Strong troubleshooting skills with the ability to diagnose and escalate hardware, software, and network issues efficiently.Proficient in documenting incidents, solutions, and standard operating procedures (SOPs).Strong communication skills to liaise with cross-functional teams and external vendors.Willingness to work in rotating shifts, including weekends and public holidays, as required for 24x7 operations.A proactive and detail-oriented team player with a commitment to high service standards and continuous improvement.