Job Summary
Are you a dynamic leader with a strategic mindset and able to manage a diverse team
Do you take ownership, embrace challenges and love problem-solving
Cartrack is one of the largest vehicle telematics companies globally with over 1,750,000 million active users and collecting 50 billion data points, on the low end, on a monthly basis. We continuously strive to push the envelope forward by innovating and creating optimal solutions for our clients, whilst incorporating a very much start up culture.
Appreciate your perusal on our company background prior to the interview.Karooooo
Responsibility
- Manage and ensure smooth operation, improve effectiveness within the operation department.
- Ensure all inbound queries raised by customers on company products are addressed by a dedicated customer service support center in a timely manner.
- Pro-actively monitor the health status of all products, identify exceptional cases, and initiate and prioritize the repair process when required.
- Manage all customer retention activities and proactively identify potential areas for improvement and implement solutions.
- Monitor the daily fitment statistics and be responsible for technicians productivity.
- Analyze, identify, and report on industry trends, to review on the feasibility of new product development.
- Plan and manage fitment capacity (people), and provide fitment guidelines to team
- Perform daily technical maintenance management functions (hardware development testing)
- Manage stock and consumables for required for fitment activities
- Provide products and systems training to internal employees and customers when required.
- Review and approve all billing reports from various service providers.
Requirements
- Bachelor Degree in Engineering with outstanding academic performance
- Minimum of 5 years experience in team management. Experience in a similar industry is an added advantage
- Proven track record in customer service
- Proficient in English and Mandarin (to liaise with Chinese speaking customers)
- Excellent communication and interpersonal skills
- Hands-on and a positive attitude
- Technically independent with good initiative
- Strong analytical problem-solving skills with an out-of-box approach in providing solutions
- Vehicles knowledge is a plus
