Company Overview
We are a music school and musical instrument retail business dedicated to delivering quality education and retail experiences. We foster a vibrant community for music learners and customers, combining operational excellence with passion for music.
Job Summary
We are seeking a dynamic and organized Operations Manager to oversee daily operations of our music school and retail business, ensuring excellent educational experiences and driving sales while maintaining efficient store performance.
Responsibilities
- Manage daily school operations including class scheduling, student enrollment, and coordinating music instructors to ensure smooth lesson delivery
- Monitor and maintain student progress records and support recruitment and onboarding of music teachers
- Handle parent and student inquiries to build and maintain strong customer relationships
- Organize recitals, events, and examinations to enhance student engagement and community building
- Oversee sales of musical instruments and accessories both in-store and online, developing and implementing sales strategies to meet revenue goals
- Manage inventory levels, supplier relationships, and ensure effective merchandising and store presentation
- Train retail staff on product knowledge and customer service to improve sales performance
- Develop and refine operational processes and workflows to increase efficiency
- Manage budgets, control expenses, and prepare basic financial reports for business insights
- Analyze key performance metrics such as student retention and sales to inform decision-making
- Ensure compliance with company policies and local regulations to maintain operational standards
- Coordinate marketing initiatives with the marketing team to support business growth
- Deliver excellent customer service across school and retail segments, addressing feedback and complaints to improve service quality
- Foster a strong community around the music school to enhance customer loyalty and engagement
Preferred competencies and qualifications
- Passion for music or background in music education
- Experience organizing events or performances
- Knowledge of musical instruments and accessories
