Daily Operations: Manage day-to-day business activities, ensuring operations run smoothly, efficiently, and profitably.
Team Management: Supervise, train, and evaluate staff performance. Assign duties and monitor productivity across departments or outlets.
Process Improvement: Streamline SOPs, reduce operational costs, and increase overall efficiency through automation, technology, and strategic planning.
Inventory & Supply Chain: Oversee inventory control, order processing, and supply chain logistics to ensure timely procurement and delivery.
Customer Service Oversight: Ensure service standards are met or exceeded, handling escalations and improving customer experience where needed.
Compliance & Safety: Ensure all operations comply with local regulations, safety policies, and internal standards.
Reporting & Analysis: Track KPIs, generate performance reports, and provide strategic insights to management for informed decision-making.
Vendor & Partner Liaison: Negotiate contracts, maintain supplier relationships, and manage outsourced services or third-party partnerships.
