OPERATION MANAGER

Job Description

• Oversee and manage the overall daily cleaning operations across multiple assigned sites, including hotels, supermarkets, restaurants, nursing homes, and other commercial premises.
• Plan, coordinate, and allocate manpower to ensure all sites are adequately staffed and operational requirements are met.
• Manage and supervise cleaning supervisors, team leaders, and cleaning staff to ensure work is carried out efficiently and according to company and client requirements.
• Conduct regular site inspections and audits to ensure cleaning, hygiene, safety, and service quality standards are consistently maintained.
• Develop and implement effective cleaning procedures, work schedules, and operational plans to improve productivity and service quality.
• Monitor staff attendance, performance, discipline, and productivity, and take appropriate action when necessary.
• Recruit, train, coach, and develop cleaning staff and supervisors on cleaning methods, workplace safety, service standards, and company procedures.
• Handle manpower planning, deployment, replacement, and attendance issues to ensure smooth operations across all sites.
• Monitor the proper use, maintenance, and availability of cleaning equipment, machinery, and cleaning materials.
• Monitor operational costs, manpower requirements, and resource utilisation to ensure operations are carried out efficiently and within budget.
• Liaise with clients, site managers, and management on operational matters, service requirements, complaints, and feedback.
• Attend to client complaints and operational issues promptly and implement appropriate corrective actions.
• Prepare and submit operational reports, including manpower, attendance, site inspection, incidents, complaints, and performance reports.
• Identify operational risks, service gaps, and areas for improvement, and recommend suitable solutions to management.
• Ensure all operations comply with relevant workplace safety, hygiene, cleaning standards, company policies, and applicable regulatory requirements.
• Support management in implementing company policies, procedures, and business objectives.
• Perform any other operational duties and responsibilities as assigned by management.

Job Requirements

• Previous experience in cleaning operations, facilities management, hospitality, or a related supervisory/management role is preferred.
• Proven experience in managing and leading a team of cleaners, supervisors, or site personnel.
• Strong leadership, organisational, problem-solving, and decision-making skills.
• Good communication and interpersonal skills, with the ability to liaise effectively with clients, workers, and management.
• Able to manage multiple sites and handle manpower and operational issues effectively.
• Responsible, proactive, independent, and able to work under pressure.
• Good understanding of cleaning operations, hygiene standards, workplace safety, and service quality requirements.
• Good knowledge of manpower planning, staff deployment, attendance, and performance management.
• Able to prepare and maintain basic operational reports and documentation.
• Proficient in basic computer applications such as Microsoft Word, Excel, email, and WhatsApp.
• Willing to work shifts, weekends, and public holidays when required.
• Possess a valid driving licence and able to travel between different work sites would be an advantage.
• Candidates with relevant cleaning, facilities management, or operations management experience will be preferred.