The Operation Manager is responsible for overseeing daily operations of the beauty salon/clinic, ensuring smooth service delivery, high customer satisfaction, and strong business performance. This role focuses on staff management, operational efficiency, and sales growth.
1. Daily Operations Management
- Oversee day-to-day salon/clinic operations
- Ensure smooth workflow and service efficiency
- Maintain cleanliness, hygiene, and safety standards
- Ensure compliance with company policies and procedures
2. Staff Management & Training
- Recruit, train, and supervise beauticians and support staff
- Prepare work schedules and manage attendance
- Monitor staff performance and provide coaching
- Foster a positive and productive work environment
3. Sales & Business Development
- Drive sales performance and achieve revenue targets
- Promote services, packages, and retail products
- Implement marketing campaigns and promotions
- Upsell and cross-sell services to customers
4. Customer Service Excellence
- Ensure high standards of customer service
- Handle customer feedback, complaints, and escalations
- Build customer loyalty and retention strategies
5. Inventory & Supplies Management
- Monitor stock levels of beauty products and equipment
- Coordinate ordering and replenishment
- Minimise wastage and control costs
