Operation & HR Executive / Manager (AI-Driven Efficiency)

Job Description

Full Smart Technology (SINGGATE) is a market leader in Singapore's smart home security industry. We are looking for a high-energy, AI-Native professional to join us as an Operation & HR Executive / Manager.

This is not a traditional administrative role. We are seeking an Efficiency Hacker-someone who bridges the gap between high-tech AI implementation and grounded, meticulous operational management. You will be the central hub connecting our After-Sales, Sales Administration, and Engineering teams, ensuring seamless coordination while championing the use of AI to drive company-wide productivity.

Key Responsibilities

1. Operational Excellence & AI Implementation

• Act as the primary liaison between the After-Sales Support, Sales Administration, and Engineering teams to ensure smooth project execution and customer satisfaction.

• Identify operational bottlenecks and proactively deploy AI tools (e.g., ChatGPT, Gemini,Claude, Automation platforms) to optimize internal workflows and reporting.

• Monitor day-to-day operations to ensure service quality and timely resolution of customer issues.

2. Strategic Human Resources Management

• Manage the full recruitment lifecycle, including job postings, candidate screening, interviewing, and onboarding.

• Ensure 100% compliance with Singapore MOM regulations, Employment Act, and company policies.

• Assist in developing performance evaluation and incentive frameworks to drive team motivation.

• Foster a high-energy, positive, and growth-oriented company culture.

3. General Administration & Reporting

• Handle essential administrative tasks, documentation, and data management with extreme accuracy and patience.

• Translate complex operational data into clear, logical reports for management review.

Requirements

• Education: Bachelor's degree in Human Resources, Business Administration, or a related field .

• Experience: Minimum 1-2 years of experience in HR or Operations. High-potential Fresh Graduates with strong leadership experience in student organizations/societies are highly encouraged to apply.

• AI Proficiency: Must be an active user and enthusiast of Generative AI tools and workflow automation.

• Soft Skills: Exceptional logical thinking, problem-solving skills, and the ability to remain calm under pressure.

• Character: High energy, proactive (can-do attitude), and capable of handling both creative AI tasks and repetitive administrative duties with equal dedication.

• Language: Professional fluency in English and Mandarin (to communicate effectively with diverse internal teams and stakeholders).

Why Join SINGGATE

• Innovate with AI: Work in an environment where AI exploration is encouraged, not just permitted.

• Fast-Track Career: Direct exposure to management and the opportunity to scale with a leading smart-tech company.

• Dynamic Culture: Join a vibrant team that values execution, transparency, and high performance.

How to Apply

Please submit your updated CV via this platform.

[Mandatory Requirement]: As part of our screening process, please include a short paragraph in your application (or cover letter) on How you believe AI can specifically improve administrative or HR efficiency in a SME environment.