Operation Executive (Student Care & Tuition) - 5 or 5.5days

Sages Academy is a growing student care and tuition centre with two locations in Singapore. We're building smart, system-driven operations to deliver a high-quality experience for our students and families and we're looking for someone sharp and self-driven to grow with us.

(5 day or 5.5-day work week)

Working Hours: Monday to Saturday | Mon-Fri 9am-6pm, Sat 9am-1pm

Locations: Admiralty & Choa Chu Kang (travel between centres required)

Key Responsibilities

Centre Operations

. Oversee daily operations across Admiralty and Choa Chu Kang centres

. Ensure adherence to SOPs and operational standards across student care and tuition

. Conduct routine checks on cleanliness, documentation, safety, and stock levels

. Support implementation of new workflows and operational improvements

. Follow up on action items from centre meetings

. Assist with light facilities upkeep including monthly maintenance of centre equipment

Customer Service & Parent-Facing Admin

. Serve as the first point of contact for parents - walk-ins, calls, and WhatsApp enquiries

. Handle enrolment admin, programme information, and fee-related queries

. Assist in drafting and sending operational communications to parents and guardians

. Manage parent follow-ups on attendance, dismissal arrangements, and programme updates

. Coordinate with HQ and external vendors where required

Class Coverage

. Provide ground support including stepping in to cover student care or tuition classes

. Maintain a calm, structured classroom environment when covering

Manpower & Scheduling

. Assist with staff roster planning and manpower coverage across centres

. Track part-time teacher availability and deployment for student care and tuition

. Monitor attendance and manpower data for accuracy

. Support onboarding documentation and admin processes for new staff

Programme & Curriculum Logistics

. Coordinate logistics for student care programmes, holiday activities, and tuition classes

. Prepare materials lists and maintain stock tracking across services

. Liaise with centres to ensure smooth programme and class rollout

. Support training preparation and operational readiness for teaching staff

. Assist with student progress tracking and parent communication across both services

Systems & Tech Support

. Assist in maintaining and troubleshooting our internal automation system (training provided)

. Support basic IT tasks including device setup and account management for new staff

. Help execute tech-enabled projects and initiatives as directed by the founder

Logistics & Procurement

. Track centre inventory and stock levels

. Coordinate purchase orders and procurement documentation

. Liaise with suppliers for maintenance, repairs, and supplies

Qualifications

. Diploma in Business, Operations, Education, Technology, or related field

. 2 or more years of experience in operations, coordination, education, or service industry preferred

. Strong organisational and follow-up skills

. Comfortable handling multiple moving parts in a fast-paced environment

. Good communication skills and ability to work with different stakeholders

. Detail-oriented with a strong sense of accountability

. Proficient in Google Calendar, Microsoft Office, Slack, and task management tools

. Comfortable using AI tools

. Comfortable around children and able to hold a class environment when required

. Able and willing to travel between centres as required

. Comfortable working Saturday/Sunday mornings (9am-1pm) as part of the 5.5-day work week

What We Look For

. Proactive and solution-focused

. Strong ownership and follow-through

. Comfortable being hands-on when needed

. Able to balance structure with flexibility in a dynamic environment

. Calm under pressure and operationally steady

. Self-directed

. Keen to grow with the business as new functions come online