Brief Summary
Join a dynamic team where you will lead and enhance collection operations, ensuring optimal recovery of receivables while adhering to compliance standards. This role is pivotal in driving process improvements and fostering strong client relationships to support sustainable business growth.
Responsibilities
- Oversee collection management activities to achieve operational goals and maximize recoveries. Manage and execute collection projects that are aligned with strategic objectives to improve business outcomes. Conduct performance reviews to ensure compliance with service level agreements and operational standards. Collaborate with management to develop and implement effective collection policies and strategies. Monitor performance metrics and operational processes to encourage continuous improvement. Identify and implement enhancements to increase efficiency and effectiveness in operations. Manage staff training and performance assessments to cultivate a high-performing team. Ensure adherence to company policies and regulatory requirements throughout collection operations. Develop and maintain professional client relationships to promote service excellence. Execute additional duties and projects as needed to adapt to evolving business requirements.
Requirements
- Degree or Diploma in any discipline, or relevant experience. A minimum of 2 to 3 years of relevant experience in collection or related operations. Strong verbal and written communication skills to effectively engage stakeholders. Proficient presentation skills for clear and persuasive information delivery. Excellent interpersonal skills to foster teamwork and build client relationships. Ability to work under pressure and meet tight deadlines with minimal supervision.
