- Handle all inbound group tour arrangements including hotels, transport, meals, sightseeing, and tour guides.
- Liaise with overseas agents and local suppliers for bookings and confirmations.
- Prepare tour documents such as vouchers, roominglists, and final itineraries.
- Manage amendments, special requests, and last-minute operational changes.
- Assist on-ground during group arrivals, departures, or key events when required to ensure smooth coordination.
- Coordinate with tour leaders and guides to ensure seamless tour execution.
Inbound FIT (Free Independent Traveller)
- Manage day-to-day inbound FIT operations, ensuring all travel arrangements run smoothly.
- Coordinate with transport providers, driver-guides, for timely confirmations and service delivery.
- Handle the company's hotline (24/7 while the guest is on the ground).
- Need commit on weekends / public holiday - Shift Work
- Monitor booking status and supplier performance to ensure service quality and cost efficiency.
- Develop and refine operational procedures to improve productivity and service standards.
- Ensure compliance with company policies and industry best practices.
- Identify operational gaps and propose practical solutions for improvement.
- Collaborate closely with internal teams and overseas agents to deliver seamless travel experiences.
- Prepare regular reports and provide insights for operational enhancements.
- Perform ad-hoc duties and provide support during peak periods as assigned.
