Operation Executive

Job Title: Operation Executive

Job Description:

We are seeking an experienced Operation Executive to oversee and manage our company's daily operations. The ideal candidate will have a strong background in operations management, excellent communication skills, and the ability to work independently and as part of a team. As an Operation Executive, you will be responsible for developing and implementing efficient operational processes and procedures, ensuring that our company runs smoothly and meets its goals.

Responsibilities:

• Operations Responsibilities - Lucid Social

• Oversee and manage daily business operations across livestream, content production, creator coordination, client servicing, and campaign execution.

• Ensure all projects, livestreams, creator deliverables, and client campaigns are planned, tracked, and executed smoothly.

• Develop and improve internal operational workflows, processes, and SOPs to increase team efficiency and productivity.

• Coordinate closely with different teams, including account managers, livestream teams, creators, production, and management to ensure clear communication and alignment.

• Monitor campaign performance, live schedules, creator progress, and key operational KPIs to identify gaps and areas for improvement.

• Support the planning and execution of TikTok Shop livestreams, shoppable videos, UGC campaigns, creator events, and brand activations.

• Manage project timelines, deliverables, and follow-ups to ensure deadlines are met and client expectations are fulfilled.

• Conduct regular checks and reviews to ensure internal processes, client requirements, and TikTok Shop operational standards are properly followed.

• Assist in managing budgets, invoices, creator payouts, campaign costs, and operational expenses to ensure resources are used efficiently.

• Support recruitment, onboarding, training, and management of team members, interns, creators, and livestream talents where required.

• Work with the team to improve client satisfaction, campaign quality, and long-term client retention.

• Identify operational issues and propose solutions to improve workflow, accountability, and overall business performance.

• Collaborate with senior management to support business growth, department planning, and long-term operational strategies for Lucid Social.

Requirements:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong leadership and management skills.
• Knowledge of relevant software programs and tools.
• Experience in logistics, inventory management, and customer service is a plus.
• Ability to work under pressure and meet tight deadlines.
• Attention to detail and accuracy.