OPERATION EXECUTIVE (ENVIRONMENTAL SERVICE)

Job Responsibilities

• Manage cleaning operations while establishing and maintaining strong relationships with clients to guarantee satisfaction and service quality.
• Conduct regular client surveys and gather feedback to identify areas for improvement.
• Develop, review, and implement operational plans that enhance work procedures and elevate service quality.
• Analyze operational performance data to inform decision-making and drive continuous improvement initiatives.
• Oversee the control and allocation of resources, including personnel, cleaning supplies, and equipment, to various project sites.
• Monitor inventory levels and coordinate procurement processes to ensure uninterrupted service delivery.
• Ensure strict adherence to safety protocols and regulations during all cleaning operations.
• Conduct regular safety training sessions and audits, maintaining compliance with industry standards.
• Create and implement effective scheduling strategies for team deployment, ensuring adequate coverage for all projects.
• Coordinate transportation logistics for the delivery of cleaning supplies and equipment to project sites.
• Develop and enforce maintenance schedules for all cleaning tools and equipment to ensure operational efficiency and longevity.
• Oversee repairs and servicing, maintaining accurate records of maintenance activities.
• Implement quality control measures and conduct regular inspections of cleaning operations to ensure service excellence.
• Address any service issues promptly and effectively, providing solutions to enhance client satisfaction.
• Maintain comprehensive records of operations, including schedules, resource allocation, safety audits, and client communications.
• Prepare regular reports for management on operational performance and areas for improvement.
• Participate in strategic planning sessions to contribute to the growth and development of cleaning services.
• Undertake any other ad-hoc assignments as directed by management to support operational goals and business needs.

Requirements

• Diploma or Professional certificate in Environmental, Management or equivalent fields.
• Min 3 years experience in environmental services and managing facilities sites.
• Able to communicate and partner well to users and clients.
• Understanding of employment and foreign employment act.
• Hands on experience include chemical handling.