Operation Executive, Clinic

Job Description

• Oversee assigned clinical service points, ensuring smooth daily operations, including counter services, administrative matters, and process improvements.

• Collaborate with stakeholders to resolve operational issues and enhance operational workflows

• Work with department managers to ensure a seamless and positive patient experience across the continuum of care.

• Ensure facilities are safe, patient-friendly, and aligned with service excellence standards.

• Partner with operations and administrative teams to achieve customer satisfaction targets.

• Develop and implement innovative services to improve service levels and enhance customer experience.

• Drive performance by meeting volume and financial targets for assigned clinical services.

• Manage patient records and clinic supplies inventory in compliance with the respective regulations and guidelines

• Respond to queries and escalations from doctors and patients, and other stakeholders professionally

• Prepare business plans in collaboration with clinical chiefs to meet organisational goals.

• Manage annual budgeting, conduct regular reviews with clinical heads, and explore new business opportunities.

• Lead and manage non-nursing staff at service points, including performance appraisals, training, and career development.

• Oversee staff recruitment, retention, and engagement to ensure a skilled, stable, and motivated workforce.

• Facilitate effective two-way communication between staff and management, ensuring timely dissemination of information and escalation of issues.

• Represent the department in committees and contribute to organisational initiatives.

• Participate in job rotations to other operational areas after three years.

Job Requirement

• Diploma/Degree in any business administration, logistics, or any equivalent

• Excellent communication and problem-solving ability

• Detail-oriented with efficient multitasking abilities

• Strong teamwork ethic and collaborative

• Keen to learn in a dynamic healthcare environment

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click Apply Now button

We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Chew Hui Sin

EA Personnel Reg No: R1658137