Job Description
- Serves as first point-of contact for all incoming/outgoing files from the client.
- Serves as a liaison support for the Mediators.
- Serves as the medium to triage all calls, files and mails between clients, mediators, customers and management.
- Primary administrative contact and provides day-to-day transactional support to the collection system for the team.
- Import of the Daily Assignment & Payment Files from Client.
- Preparation of Deman Letter.
- Monthly Billing Invoices Submission.
- Monitoring of Mediator/Inventory Queue, and maintains a healthy inventory by conducting regular checks.
- Submission of Status Report & Closure of account to Clients.
- Ensuring SLA & SOP are met with compliance.
- Facilitate & assist in Mediators or Clients request of Account Queries.
Requirements
- Proficient in MS Office and Excel.
- Able to multi-tasking
- Good communication skills and customer oriented
- Shows initiative, responsible, team player
Benefits:
- Government-Mandatory Leaves (Maternity Leave, Paternity Leave, Childcare Leave, Extended Childcare Leave, Outpatient Sick Leave, Hospitalization Leave) .. Company provides additional 2-weeks for Paternity Leave.
- Annual Leaves (capped to 18-days)
- Compassionate Leave (capped to 3-days)
- Marriage Leaves (3-days)
- Birthday Leave (1-day)
- Examination Leave (1-day)
- National Service Leave
- Off-In-Lieu to credit if Public Holiday falls on a Saturday.
- Covered with Insurance (Group Hospitalization & Surgery, Group Term Life & Group Personal Accident)
- Staff referral program fee of $500.00 for every successful referral (subjected to company's terms and conditions).
- Salary increments after successful confirmation based on individual's performance.
- Opportunity of career growth.
Important Note:
As per Debt Collection Act 2022 commencement effective December 2023, individual involved in debt collection must be approved by Singapore Police Force (SPF). Foreigners are required to provide a copy of Good Conduct Certificate.
Monday to Thursday: 08:00am to 06:00pm
Friday: 08:00am to 05:00pm
Nearest MRT: Macpherson (walking distance within 5 minutes)
