Optimum Solutions (Registration Number: 199700895N)
Job Description: Senior OpenText AppWorks Application (Technical) Manager- Enterprise Workflow / AML-KYC Banking
Required Technical Skills
- Must have: 15+ years of overall IT experience.
- 10+ years of hands-on OpenText AppWorks experience across end-to-end implementation.
- Strong experience delivering enterprise workflow solutions within Banking or Financial Services.
- Must have 5+ years OpenText ECM & BPM Architect experience
- Experience working on large-scale enterprise workflow transformation projects.
- Must have experience in: OpenText AppWorks, OpenText BPM, Enterprise Workflow Platforms, Business Process Management (BPM), Case Management Systems, Document Management Systems, Workflow Automation
- OpenText/AppWorks workflow experience with AML/KYC banking processes experience
- Experience in Enterprise Workflow solutions within the banking domain.
- Hands-on experience with OpenText AppWorks, OpenText BPM, or similar workflow platforms.
- Experience in AML/KYC transformation, remediation, client lifecycle management, or compliance workflow projects.
- The ideal candidate should have strong technical knowledge of AML/KYC processes and hands-on exposure to OpenText AppWorks or similar workflow/BPMplatforms.
- Oversee the OpenText AppWorks and development of software systems in organisational units.
- Monitor the results and quality of the different software solutions and projects implemented in the organisation.
- Oversee OpenText AppWorks development of Proof-of-Concept/ solutions and provide technical expertise on the development of software and platform features, ensuring that appropriate security and risk factors are considered.
- Previous working experience as a Senior Tech Analyst in banking or financial services.
- Good hands-on experience of AML/KYC processes, customer onboarding, due diligence, screening, risk rating, periodic review, and case workflows.
- 5+ years experience in enterprise workflow, BPM, case management, or document management systems - Must
- Strong documentation skills: BRD, FSD, process flows, user stories, test cases.
- Good understanding of SDLC, Agile/Waterfall delivery, SIT, UAT, and production support.
- Ability to work with business, compliance, operations, technology, and vendor teams.
- Strong analytical, communication, ownership, and stakeholder management skills.
- Domain: Banking / AML / KYC / Enterprise Workflow
Key Responsibilities
- Lead the technical delivery and management of OpenText AppWorks enterprise workflow applications within the banking environment.
- Analyse business requirements related to AML, KYC, Client Lifecycle Management (CLM), customer onboarding, screening, due diligence, risk rating, periodic review, case management, and approval workflows.
- Design scalable enterprise workflow solutions using OpenText AppWorks and BPM technologies.
- Collaborate with business users, compliance teams, operations, technology teams, and external vendors.
- Work as a OpenText AppWorks TDM for enterprise workflow applications in a banking environment.
- Understand business requirements related to AML, KYC, client onboarding, screening, due diligence, case management, and approval workflows.
- Analyse current workflows, identify gaps, and translate business needs into functional specifications.
- Work with business users, compliance teams, technology teams, and vendors to define workflow and system requirements.
- Prepare and maintain documents such as BRD, FSD, user stories, process flows, use cases, test scenarios, and traceability matrix.
- Support solution design, configuration, testing, defect analysis, UAT, deployment, and post-implementation support.
- Coordinate with development teams on OpenText AppWorks / BPM / workflow platform changes.
- Ensure solutions are aligned with banking controls, audit, compliance, and operational requirements.
Nice to Have
- Knowledge of banking regulatory and audit requirements.
- Basic understanding of APIs, integration, SQL, and system interface concepts
