OpenShift Engineer (L1 Support)

Role Overview

We are seeking a motivated OpenShift Engineer (L1 Support) with 2–3 years of hands-on experience in OpenShift and container platforms. The role involves providing first-level support, monitoring, and operational maintenance of OpenShift environments, while continuously learning and supporting additional platforms integrated with OpenShift.

Key Responsibilities

• Provide L1 support for OpenShift platform, including monitoring, incident response, and basic troubleshooting
• Monitor cluster health, workloads, and infrastructure using standard monitoring tools
• Perform routine operational tasks such as:
• User access management
• Pod/application restarts
• Log analysis and basic issue diagnosis
• Escalate complex issues to L2/L3 teams with proper documentation and initial analysis
• Support deployment activities and assist in CI/CD pipeline operations
• Maintain system availability, performance, and reliability in line with SLAs
• Work with cross-functional teams (DevOps, Infra, Security) to resolve platform issues
• Create and maintain operational documentation, runbooks, and knowledge base articles
• Participate in incident management, problem management, and change management processes
• Be open to learning and supporting additional platforms/tools integrated with OpenShift

Required Skills & Experience

• 2–3 years of experience working with Red Hat OpenShift or Kubernetes platforms
• Basic understanding of:
• Containers (Docker/CRI-O)
• Kubernetes/OpenShift architecture
• Linux systems and command line
• Familiarity with monitoring/logging tools (e.g., Prometheus, Grafana, ELK)
• Understanding of networking fundamentals (DNS, load balancing, ingress)
• Exposure to CI/CD tools (e.g., Jenkins, GitLab CI) is a plus
• Basic scripting skills (Shell/Python) are advantageous
• Strong troubleshooting and analytical skills
• Fluent in spoken Mandarin (to liaise and communicate with Chinese‑speaking clients.

Preferred Qualifications

• Experience in banking or financial services environments (preferred but not mandatory)
• Exposure to cloud platforms (AWS, Azure, or GCP) is a plus
• Familiarity with ITIL processes (incident, problem, change management)

About CLPS RiDiK

RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries.