ServiceNowSolutionArchitect Job Summary
This role requires enterprise solutionarchitect-level skills to assess current
applications and supporting systems and articulate howServiceNowcan integrate with and/or modernize these applications. The ideal candidate will possess strong business acumen and the ability to clearly explain strategies forServiceNow, supported by thorough technical and business understanding. The ideal candidate will have
experience and deep technical expertise in theServiceNowplatform and multiple
modules such as IT Service Management (ITSM), Customer Service Management (CSM),
Risk and Compliance (RC), Strategic Portfolio Management (SPM). Candidate with experience with Public Sector Digital Services (PSDS) will be highly preferred.
Core Responsibilities Strategic Leadership
- Spearhead the development ofServiceNowenterprisearchitecture vision and roadmap aligned with business objectives
- Drive innovation through emergingServiceNowcapabilities including Now Intelligence, Process Optimization, and Integration Hub
- Leadarchitectural decisions for complex, multi-workstreamServiceNowimplementations
- Establish centre of excellence frameworks and governance models for sustainable platform growth
Solution Design s Implementation
- Architect end-to-endServiceNowsolutions incorporating best practices in security, scalability, and performance
- Design modern user experiences leveraging Next Experience UI, Mobile capabilities, and Virtual Agent
- Develop integrationarchitectures using Integration Hub, Flow Designer, and API frameworks
- Implement AI-powered solutions using Now Assist, Natural Language Understanding, and Predictive Intelligence
- LeverageServiceNow's Hyperautomation capabilities including RPA Hub, Process Optimization, and Integration Hub
Technical Leadership
- Guide implementation teams onarchitectural patterns, coding standards, and best practices
- Design scalable solutions usingServiceNow's Common Service Data Model (CSDM)
- Architect cross-platform solutions integratingServiceNowwith enterprise systems
- Establish technical governance frameworks and platform standards
- Lead technical discovery workshops andarchitecture review sessions
Innovation s Continuous Improvement
- Research and evaluate newServiceNowfeatures and capabilities
- Drive adoption of modern development practices including DevOps and Agile
- Mentor team members onServiceNowbest practices and emerging technologies
- Conduct regulararchitecture assessments and optimization reviews
Required Qualifications Experience
- 12+ years of enterprise IT experience with 6+ years specifically inServiceNowarchitecture
- Proven track record leading at least 3 large-scaleServiceNowimplementations
- Experiencearchitecting solutions across multipleServiceNowproducts that includes Risk C Compliance (a must), Customer Service Management and preferably:
- Environmental, Social and Governance (GRC)
- Strategic Portfolio Management (SPM)
- Public Sector Digital Services (PSDS)
Technical Expertise
- Deep understanding ofServiceNowplatformarchitecture and capabilities
- Expert knowledge of:
- Now Platform App Engine
- Integration Hub and Flow Designer
- Service Graph CMDB
- Now Intelligence C AI capabilities
- Performance Analytics
- Next Experience UI Framework
- Strong scripting skills in JavaScript, GlideScript, and REST/SOAP web services
- Experience with modern integration patterns and technologies
Certifications
- ServiceNow Certified TechnicalArchitect (CTA)
- ServiceNowCertified Implementation Specialist (CIS) - Multiple products, that includes CIS-RC
- ServiceNow Certified System Administrator (CSA)
- Additional certifications in relevantServiceNowproducts preferred
Education
- Bachelor's degree in Computer Science, Information Technology, or related field
- Master's degree preferred
Key Competencies
- Strategic thinking and business acumen
- Strong communication and stakeholder management
- Problem-solving and analytical skills
- Team leadership and mentoring
- Innovation mindset
- Change management expertise
