Onsite Desktop Support Engineer - ( a major global real estate company headquartered in Singapore )

5 day work week ( Monday to Friday )

Location : CBD area

• Deploy Microsoft and non-Microsoft software patches promptly.

• Remediate PC vulnerabilities identified by the Cybersecurity team.

• Follow up with users on patching issues and send timely reminders.

• Support testing and implementation of automated patching tools.

• Maintain accurate PC records in ServiceNow's Hardware Asset Management (HAM) module.

• Assist with PC provisioning and disposal activities.

• Investigate and resolve issues during software update deployments (e.g., Adobe, Java, Zoom).

• Document patching activities and track progress consistently.

• Prepare and submit monthly reports on vulnerability status and resolution metrics.

• Contribute to automation efforts and process improvements.

• Support team productivity through documentation and reporting.

Note:
The engineer will operate under the Company's direction and report to the PC Patching Team Lead.

Qualifications Required :

• Proficient in Windows OS troubleshooting and command-line utilities.

• Skilled in Microsoft Office tools, especially Excel, RPA, and mail merge.

• Experienced in software installation and remote desktop support.

• Strong follow-up and task management capabilities.

• Familiar with IS&T standard operating procedures.

• Effective communicator with global IT team collaboration experience.