Responsibilities
JOB DESCRIPTION
Strategy and Planning
- Develop and implement in country referral programs, incentives and initiatives to strengthen Group Consumer Banking revenue and profits.
- Optimise operating cost whilst maximising revenue and profit generating activities.
- Look into new avenues to garner onshore customers.
- Work closely with Product and Decision Science teams to come up with effective campaigns.
- Work with the relevant team on customers events and promotional campaigns.
Business Performance and Management
- Fulfillment of high sales, service and operation standards using banking industry as benchmark.
- Develop and manage staff talent and performance to fulfill individual business targets and overall team numbers.
- Achieve overall sales revenue, cross sell targets and product mix for the entire onshore segment.
- Responsible for the sharing and training of Singapore's wealth management products and services to home market Malaysia and other regional counterparts, synergising to reach out to CIMB's regional clientele base.
- Fulfillment of local and ad-hoc or strategic projects and initiatives assigned by the management in a collaborative and synergistic fashion within CIMB group.
People Management
- Responsible for recruitment, development, performance management and retention of sales leaders and team members within Singapore's Onshore platform segment.
- Feedback and collaborate closely with performance and business analytics team on staff remuneration and reward scheme.
- Retention of High performers and ensure synergy and teamwork within Onshore Team.
- Coaching and training program of staff and look into their career development.
Regulatory Compliance
- Fulfillment of stipulated and required technical and professional CPD training hours.
- Fulfillment of enhanced and standard due diligence exercises for all clients.
- Adherence to internal and external regulatory requirements.
- Balanced scorecard grading of sales staff - Grade E reps at less than 10% of budgeted RNF sales staff headcount.
- Demonstrate proactive management of Ops Risk. To be validated by Ops Risk via RCSA &/or audit reports issued by internal / external reviewer.
- Compliance: Promote, lead and manage the sales cultures that adhere to internal and external regulatory and compliance requirements and within ethical standards. Ensure the effectiveness of the management of compliance and regulatory risk issues.
Requirements
Qualifications
Professional Qualification and/or Regulatory, Licensing Requirements
- CLI, CGI, HI, M1B, M5, M6, M6A, M8, M8A, M9, and M9A
Relevant Work Experience
- At least 10 years of banking sales experience
Technical/Functional Skills
- Strong understanding of financial market and investment products
- Strong understanding of financial compliance and regulatory requirements
- Problem solving
- Organisational skills
Personal Skills (Soft Competencies)
- Excellent customer service skills
- People management skills
- Leadership
- Teamwork and collaboration
- Good command of English, verbal and written
- Meticulous
- Approachable, helpful, and patient
- Clear vision and direction
