About Abbott
Abbott Molecular is a leader in molecular diagnostics and the analysis of DNA, RNA, and proteins at the molecular level. Our Point of Care diagnostic portfolio spans key heath and therapeutic areas, including infections disease, cardiometabolic, informatics and toxicology. Our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers. Our rapid diagnostics solutions are helping address some of the world's greatest healthcare challenges.
Primary Function
- Drive growth and excellence in the Oncology market by providing deep technical expertise and strategic support.
- Act as a key liaison between field service teams and internal Quality and Operations functions to ensure alignment, efficiency, and high service standards.
- Support the development and implementation of Oncology-specific service strategies, tools, and training.
- Enhance customer satisfaction and operational performance through proactive issue resolution and continuous improvement initiatives.
The Opportunity
- Serve as the global technical expert for Oncology-related service issues, providing advanced troubleshooting and guidance to field service teams.
- Collaborate with regional service leaders to identify and address market-specific needs and opportunities.
- Act as the primary point of contact between the field and internal Quality, Regulatory, and Operations teams for Oncology-related matters.
- Lead or support root cause investigations, CAPA development, and quality improvement initiatives related to Oncology products and services.
- Develop and deliver technical training, documentation, and best practices to enhance field service capabilities.
- Monitor and analyze service performance metrics to identify trends, risks, and areas for improvement.
- Participate in cross-functional projects aimed at product lifecycle support, new product introductions, and service innovation.
- Represent the service function in global Oncology strategy discussions and planning sessions.
- Ensure compliance with all relevant regulatory and quality standards in service operations.
Requirements
- Bachelor's degree in biomedical engineering, Life Sciences, or a related technical field; advanced degree preferred.
- FISH and Cytogenetics experience required.
- CG(ASCP) certification preferred.
- Minimum of 7-10 years of experience in medical device service, technical support, or field engineering, with at least 2 years focused on Oncology-related technologies or markets.
- Proven experience working in a global or regional customer facing role, ideally within a matrixed organization.
- Strong understanding of quality systems, regulatory requirements (e.g., FDA, ISO 13485), and CAPA processes.
- Demonstrated ability to lead cross-functional initiatives and collaborate effectively with internal stakeholders (e.g., Quality, Regulatory, Operations, R&D).
- Experience in training development and delivery for technical audiences.
- Excellent analytical, problem-solving, and communication skills.
- Ability to manage multiple priorities in a fast-paced, global environment.
- Willingness to travel internationally as needed (up to 25%).
