Onboarding Operations Lead, GC

Responsibilities:

• Be a leader in building our GC Onboarding Operations team and partnering with our commercial team to define our strategy to engage customers from end-to-end of the funnel

• Drive constant efficiency on how to optimize and scale onboarding through various means (i.e. outsourcing, tools, vendors, product improvements)

• Empower our KYC Operations team by developing processes and standard operating procedures to clearly define tactics across both SMEs & Platforms

• Define KPIs and build reporting and dashboards to track progress in pushing the performance bar higher

• Develop refined processes on how we onboard platforms and collaborate with prospective and existing financial institutions partners as applicable

• Work closely with the US Compliance Team to implement processes to meet regulatory requirements as necessary

• Become a subject matter expert in KYC - you have a passion for detecting fraud/risk and ensuring protection from bad actors

• Analyze onboarding and customer data to make data-informed decisions to drive operational efficiencies and address compliance gaps

Who you are:

• A natural leader - You have strong leadership skills that enable you to influence and motivate those around you

• Compliance obsessed - You are able to quickly understand the intricacies with regulatory needs and you will ensure any concerns are voiced

• Data-driven - You are able to deep dive into the data to identify root cause issues and bring them up a level to make intelligent business decisions

• Process-oriented - You enjoy following and creating procedures to ensure an efficient and well-documented process

• A team player - But you enjoy working independently as much as you enjoy working with a team

• A master prioritizer - You use your sound judgment and data to assess all of the tasks at hand and are decisive in determining a holistic approach on key priorities

• Inquisitive by nature - You know when to dive a little deeper to get to the bottom of a problem and solve it you ask the right questions to arrive at solutions efficiently and creatively

What you will bring:

• Bachelor's Degree or equivalent

• 4-6 years of experience in operations

• Prior experience at a bank, fintech, or AML/KYC is preferred

• Self starter attitude who is not afraid to get into the details

• Excellent project management skills

• Strong communication and stakeholder management skills

• Strong analytical and data visualization skills, SQL and Looker experience is a plus

• Comfort with ambiguity in a fast-paced, dynamic environment is a must past exposure to a high-growth and/or globally distributed startup is also a plus

• A knack for identifying process improvement opportunities and an ability to proactively share feedback and ideas with management to help drive change

• Experience or comfort working in a global environment