Job Summary:
The Service Support Officer assists in debts management, administrative operations, reporting, and claims-related functions under the guidance of the Manager and/or Senior Executive.
The role requires attention to detail, accuracy, and compliance with audit standards to support smooth operations. Additional responsibilities may be assigned as needed.
Principal Responsibilities and Duties:
Administrative Support for Centre
- Provide frontline customer service support via the phone and assist walk-in clients.
- Collaborate with Service Support team to manage referrals from AIC in a timely manner.
- Monitor inventory control to ensure adequate supply of stock/consumables
- Oversee the maintenance and upkeep of the Centre, including equipment.
- Raise payment vouchers for Centre-related matters and locums
- Schedule appointments with locum doctors and clients for home visits
- Handle other Centre-related administrative tasks as required
Debts Management
- Manage debt collection, recommending payment modes and necessary actions.
- Achieve fees collection KPIs and submit monthly summary reports to HOD
- Support social worker(s) by providing financial and social background information for beneficiaries with payment difficulties.
Billing Support
- Verify records of services delivered, check charges, and ensure accurate bill processing.
Claims Management
- Ensure timely and accurate submission of claims - Medisave/ Medifund/ Senior Mobility Fund-Consumables, Devices/MOH ILTC claims and other government schemes.
Other Duties
- Handle any other Service Support Operational duties as assigned.
Essential Skills and Qualifications:
- Diploma in finance, Business Admin, or related subjects.
- Proficiency in English and Chinese or dialects preferred.
- Proficient in MS Excel.
- Understand of programs and services offered under Elderly Group.
- Knowledge of financial schemes, grants, and subsidies available to the elderly in Singapore.
