Officer, Middle Office Operations

We are seeking a proactive, detail-oriented Middle Office Operations Officer to join our dynamic team in Singapore. This role is well-suited to an operations professional with strong experience in treasury operations, settlement support, operational monitoring, and process automation.

You will work closely with internal stakeholders and external counterparties to support day-to-day operations, improve workflow efficiency, and contribute to automation initiatives in a fast-paced banking environment.

You will have the opportunity to support the below tasks, but not limited to: -

• Support daily middle office and operational monitoring activities to ensure timely and accurate execution.
• Liaise with internal teams and external stakeholders, including correspondent banks, custodians, back office teams, and other group entities.
• Partner with traders, MIS, Finance, and Front Office teams to manage operational requests and resolve issues.
• Drive process improvement and automation initiatives to enhance efficiency and reduce manual work.
• Develop and support automated tools using VBA, SQL, and Python to improve data management and workflow efficiency.
• Document process enhancements, technical solutions, and operating procedures to support knowledge sharing.
• Contribute to change management arising from IT developments, operational changes, and regulatory requirements.
• Prepare and review operational and regulatory reports.
• Perform incident monitoring, root cause analysis, and follow-up actions to improve controls and operational resilience.
• Support system testing, user acceptance testing, and implementation of new tools or process changes.

What we are looking for:

• Degree in Business, Accounting or related discipline
• Minimum 5 years of hands-on experience in Treasury, Settlement or Middle Office operations within the banking industry
• Strong working knowledge of Singapore RTGS (MEPS+) and Hong Kong RTGS (CHATS) is required.
• Strong understanding and good knowledge of SWIFT network and other related systems
• Familiarity with Money Market, Equity and Commodity products
• Technical curiosity and working knowledge of VBA, SQL and Python
• Strong analytical and problem-solving skills with keen attention to details
• Dynamic, proactive, flexible with the ability to prioritize and to work independently
• Curiosity and team spirit, developed sense of listening
• Strong communication skills (both written and verbal) with ability to interact across levels and functions