Officer, Customer Service

• Support clients on the day-to-day Trade transaction queries on phone or emails

• Record all calls information according to standard operating procedures

• Act as an Advisor on various Trade products enquiries

• Work closely with various stakeholders to ensure client's requests are fulfilled

• Ensure timely and accurate delivery of reporting and monitoring of department KPIs

• Identify and escalate client issue if any

• Provide excellent customer service to all clients

Requirements:

• Good understanding of various Trade products

• Diploma holders / Nitec with 1 year of working experience

• Open to entry level, training provided.

• Have Trade knowledge or customer services experience is an advantage.

• Able to work independently with excellent verbal and email-writing skills

• Able to interact effectively with internal & external parties of all levels