Officer - Customer Service (Mercedes-Benz Boutique Sales)

Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities and making you feel respected.

The Opportunity

Step into the world of Mercedes-Benz and be part of delivering a premium lifestyle experience beyond the drive.

As a Boutique Sales Officer, you are not just handling transactions-you are a brand ambassador who brings the Mercedes-Benz lifestyle to life. You will create meaningful customer experiences, build lasting connections, and play a key role in shaping how customers engage with our brand beyond the showroom.

If you thrive in a fast-paced environment, enjoy engaging with people, and take pride in delivering excellence, this role offers the opportunity to grow your retail, customer engagement and luxury brand experience with one of the world's most iconic brands.

What You'll Do

Create Exceptional Experiences

• Deliver warm, personalised, and memorable customer interactions that reflect the Mercedes-Benz brand
• Provide expert product knowledge and thoughtful recommendations to enhance the customer experience

Drive Boutique Performance

• Contribute to achieving boutique sales targets through proactive engagement and service excellence
• Support and execute sales initiatives and campaigns to drive revenue growth

Own the End-to-End Customer Journey

• Manage pre-orders and provide timely updates to customers on order and delivery status
• Build trust and relationships with customers, encouraging repeat visits and brand loyalty

Ensure Operational Excellence

• Perform cashiering duties accurately, including payment processing and daily reconciliation
• Maintain accurate records for sales, transactions, and supporting documentation
• Manage inventory, including stock monitoring, replenishment, and monthly stock takes
• Support administrative processes such as invoicing, purchase orders, and documentation

Bring the Brand to Life

• Maintain a boutique environment that is visually appealing, premium, and aligned with brand standards
• Ensure all displays and merchandising reflect the Mercedes-Benz luxury experience

Requirements:

• Minimum GCE O Levels or equivalent
• At least 2 years of retail and/or customer service experience (luxury or lifestyle retail is an advantage)
• A customer-first mindset with a passion for delivering exceptional service
• Strong communication skills and confidence interacting with diverse customers
• A proactive, adaptable approach and willingness to learn in a dynamic environment
• Good command of spoken and written English

About The Company

A member of the Jardine Cycle & Carriage Group, C&C is one of the leading automotive groups in Singapore. We started out in 1899 as a trader in nutmegs and other sundries. In more than 100 years since, we have grown to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citroën passenger cars and commercial vehicles. At Cycle & Carriage, it is more than just the recognition we have earned as being the leader in its class. Exceptional Journeys encapsulates our passion for our existence. Bringing together high-performing team members and technical excellence to create people-focused experiences that consistently exceed expectations. Whether it is a customer we serve, an employee that we engage, a brand that we carry, we want to support them in creating exceptional journeys for themselves.

We have a constant mission to strive towards being an Employer of Choice in the countries we operate in. Some of our better performing countries have consistently being recognised for commendable people practices such as:

• HR Asia's Best Companies to Work Platinum Award in 2025 (11th consecutive year winner)
• Happiest Workplace Award 2024
• Finalist in HR Excellence Awards 2016 for Recruitment and Leadership Development;
• Winner of Innovative Talent Acquisition Strategy Award in the Annual Jardine Matheson HR Conference 2016
• Winner of Excellence In Innovative Use of HR Technology in HR Excellence Awards 2017
• Merit for Singapore Health Award as awarded by Health Promotion Board
• Jardine Matheson HR Conference 2017, where we clinched the Best Employer Brand, Best Work-Life Balance and Best HR Team Awards.
• Jardine Matheson HR Conference 2018 for Excellence in Employee Transformation
• Bronze Award in HR Excellence Award 2019 for Excellence in HR Innovation

The emphasis on employee experience has been on the forefront of the C&C's people practices. Keen for a career conversation Connect with us to find out more.

(You would be notified if you are shortlisted. By submitting your application, you consent to the collection, use and disclosure of your personal data contained in this document by Jardine Cycle & Carriage Limited and its subsidiaries and affiliates, for assessing your career application).