Job Summary:
Care & Support Officer for an Active Ageing Centre (AAC) support Care & Support Executive in the day-to-day operations of the centre, manage inquiries, coordinate befriender volunteer engagement, and maintain records. The role involves outreach to seniors, understand their care needs and ensuring services are referred timely.
Principal Responsibilities and Duties:
Outreach & Engagement
- Support the Executive in carrying out outreach efforts to engage seniors in the community, including home visits, neighbourhood walkabouts, and community events.
- Assist in identifying and connecting with socially isolated seniors, sharing information about available programmes and services.
- Help track outreach activities, participation, and feedback to evaluate engagement outcomes.
Care & Support Services
- Assist in conducting basic needs assessments and follow-ups with seniors under guidance from the Executive.
- Provide seniors and caregivers with general information on community resources and assist with referrals when necessary.
- Support in maintaining records and monitoring progress of seniors participation and well-being.
Volunteers Management
- Assist in coordinating volunteers schedules and logistics for programmes and befriending activities.
- Support the Executive in volunteer engagement and appreciation efforts.
- Help monitor attendance and feedback from volunteers and seniors to ensure continuity of support.
Operations & Administration
- Support daily operations of the centre, including programme setup, registration, and coordination of logistics.
- Assist with data entry, documentation, and preparation of reports for outreach and care activities.
- Help ensure operational processes comply with organisational SOPs and service standards.
Team Support
- Work closely with the Executive and team members to ensure smooth implementation of programmes and services.
- Assist in mentoring and guiding volunteers on ground operations.
- Contribute to a positive and supportive work environment that upholds the organisation's mission and values.
