Office of Organisation & Svc Excellence – Exec (Customer Svc) (2-year contract)

[What the role is]

[What you will be working on]

. Delivering personalised service to address customer enquiries through email, phone calls, live chats, and in-person interactions at the counter.
. Providing friendly, professional, and efficient service to deliver exceptional customer experiences.
. Identifying and addressing customers needs with the goal of achieving high customer satisfaction.
. Using digital service platforms such as case management systems, live chat tools, and customer feedback dashboards to respond to enquiries and track service performance.
. Supporting continuous service improvements by leveraging digital tools and customer insights.
. Leveraging AI and automation tools to deliver easy-to-use services, streamline processes, and enhance overall operational efficiency.
. Handling documentation and administrative tasks, including managing mail, deliveries, and printing of documents.

[What we are looking for]

. Proven experience in customer service, preferably in a high-volume or multi-channel environment.
. Strong communication and interpersonal skills.
. Proficiency in administrative work and documentation.
. Ability to multitask and handle various responsibilities efficiently.
. Familiarity with digital customer service platforms (e.g., CRM systems, live chat tools, online forms) and a keen interest in using technology to enhance service delivery.
. Experience or interest in AI, automation, or data-driven tools (e.g., chatbots, Power Automate, Power BI) to improve workflow and service quality is a plus.
. A proactive mindset with a willingness to learn and adapt to evolving responsibilities.
. Excellent organizational and time management skills.
. Ability to work both independently and collaboratively with internal teams and external stakeholders This role is ideal for individuals who thrive in a dynamic, customer-focused environment and are keen to be part of a team that values both human touch and digital innovation in delivering excellent service.