OIA Global provides customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,300 forward-thinking employees, we specialize in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management. Since 1988, we have grown into a $1.3 billion company with a presence in 27 countries and industry expertise in fashion and apparel, consumer goods, healthcare, energy, and industrials. OIA Global is privately held by LDI, Ltd.
Summary: Ocean Operations Coordinator
The Ocean Operations Coordinator is to review and process import transactions, including all related activities, for one or more major accounts, and to provide excellent, proactive and timely customer service. Duties will include preparation of freight quotes, tracking of freight and invoice processing. The Ocean Operations Coordinator performs all duties correctly and in compliance with all government regulations.
Supervisory Responsibilities:
Duties and Responsibilities:
- Track and review shipping status to ensure timely departure, arrival, and delivery of freight, enter milestone data, and process data through our freight management system.
- Promote a positive relationship with the client by ensuring excellent, timely and proactive customer service, create quotations for individual shipments, and obtain proper approval and releases from customers.
- Independently handle standard freight bookings, manage the entire cargo handling process, and coordinate with internal and external stakeholders to optimize the handling and shipping of different commodities.
- Independently manage complex shipments, interpret ocean import regulations accurately, streamline documentation procedures, and prepare basic customs documentation.
- Process arrival notices for incoming shipments, conduct billings input, statement reconciliation and payment/outstanding collection.
- Communicate with customs brokers and logistics providers to resolve any potential issues or delays, and independently manage routine vendor interactions and evaluate vendor performance
Required Skills and Abilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Knowledge of international ocean cargo procedures, export documentation, Incoterms, and customs compliance.
- Strong organizational, time management, and record-keeping skills for efficient multitasking in a fast-paced environment.
- Effective communication and interpersonal skills for internal collaboration and customer service.
- Analytical thinking and problem-solving skills, with the ability to address discrepancies and drive continuous improvement.
- Proficient in MS Office applications (Excel, Word, Outlook) and able to adopt transportation or warehouse management systems as needed.
Education and Experience:
- Bachelor's degree preferred, but candidates with relevant diploma or equivalent experience considered.
- Minimum 1 to 2 years experience in air export operations or freight forwarding, including hands-on experience in documentation and operational coordination.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OIA Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits.
