Ocean Freight Specialist, Singapore

Position: Senior Oceanfreight Specialist, Singapore

Scope:
Manage end-to-end Ocean Export Operations

Primary Duties and Responsibilities:

. With a focus on quality and efficiency, execute one or more of the following tasks in accordance with company policies and Standard Operating Procedures (SOPs): creating orders, activating/assigning/shipments, scheduling appointments, tracking and tracing shipments, invoicing, updating financials, generating carrier payments, rejecting/cancelling orders, updating and resolving events/exceptions

. Understand and execute Ocean process flows and consistently identifying areas for improvement

. Ensure all customer SOPs are understood, aligned with and correctly implemented

. Acknowledge, address and respond to internal/external customer and carrier/vendor/regulatory authority requests

. Utilize all tools available at your disposal (PowerBI TMFF D365, etc) to effectively trouble-shoot and rectify shipment challenges and exceptions

. Pro-actively provide alternatives routing solutions and technical assistance to internal/external customers and stakeholders

. Follow through on customer or carrier requests in a timely manner and to escalate challenges or issues whenever required

. Validate and ensure the accuracy of data in systems according to SGL and customer standards

. Manage accounts payable with vendors in accordance to Finance policies

. Meet all assigned operational and country KPI's assigned to the Team and individually

. Other duties or responsibilities as assigned by Management

Qualifications, Experience and Education Requirements

. Preferred Diploma

. Minimum 4-yearsrelated experience in Freight-forwarding Ocean Operations

. Effective interpersonal skills and ability to relate to and communicate with customers and internal stakeholders at all levels

. Previous experience with MS Office

. Strong organizational and prioritization skills critical