Novotel Singapore on Stevens : F&B Coordinator

0-2 years
2000 - 2200 SGD monthly
16 days ago
Job Description

Job Responsibilites

  • The F&B Coordinator performs his/ her duties within the framework defined by hotel norms and by internal regulations as supervised by the Director of F&B
  • Ensure smooth running operation of the Division's administrative functions.
  • Co-operate with all departments for smooth running operation.

Administration

  • Assists the Head of Department in organizing the filing system of the Division.
  • Ensures that the stock of stationery items is accounted for and well maintained.
  • Organises the recording system for all in-coming and out going correspondences.
  • Handles all data-entry and collation required
  • Assists in the dispatch and collection of correspondences in the hotel.
  • Takes minutes of meetings of daily F&B meetings
  • Ensures the cleanliness of the office.
  • Handles all incoming telephone calls and take messages and follow up.
  • Prepares & check all incoming communication message such as facsimile and email messages.
  • Assists in the packing of materials when required, eg. Hotel brochures, sales kits etc.
  • Issuing on a monthly basis for a further details and status of residential meeting groups to sales persons, so that if confirmed correct information to be re-entered, if cancelled such space can be released.
  • Updates production reports monthly, quarterly and yearly.
  • Ensures that all complaints are reviewed and investigated by Director of F&B and follow-up action is initiated accordingly.
  • Closely co-ordinate and submit all require correspondents.

Technicial Reponsibilities

  • Be familiar with the operation and application of the hotel's computer/data processing system and make sure guest's database and talent's records are updated.
  • To keep all activities as a record such as Incentive Program, marketing and sales blitz.

Commercial Responsibilies

  • Keeps himself/herself well informed about the operations especially in key departments (Front Office, Housekeeping, Banqueting, Engineering, Culinary and Marketing etc.)
  • Sets, in conjunction with the Head of Department, currents rates as charged by the hotel.
  • Closely observes matters pertaining to competition (sites, prices, services offered on a regular basis - quarterly or more often if need to be).
  • Promotes the hotel as often as possible through entertaining, site inspections, presentation etc., of the hotel.
  • Be updated with hotel promotions, information related.

Coordinator Responsibilities

  • To pay visits to potential accounts in view of entering contracts with them, especially commercial accounts.
  • Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests.
  • Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary.
  • Receives in the hotel any important guests whom he has approached.
  • To issue and confirm proposals in writing as a record.


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