Shangri-La's Rasa Sentosa, Singapore
Job Summary
As a Night Duty Manager at Shangri-La Rasa Sentosa, Singapore, you will lead daily operations and guest service excellence, supervise the Front Office team, and ensure safety and emergency readiness to deliver a seamless and memorable guest experience at night.
As a Night Duty Manager, we rely on you to:
- Lead and coordinate nightly hotel operations to ensure smooth, efficient service delivery and guest satisfaction
- Monitor guest arrivals, departures, and service quality during night shifts to drive continuous improvements in guest experience
- Supervise, direct, and motivate the Front Office team to maintain high performance and current knowledge of hotel products and services
- Communicate operational updates and hotel offerings clearly to colleagues to ensure consistent service standards
- Implement and execute emergency response protocols following standard operating procedures to protect guests and staff during night shifts
- Manage crisis situations promptly and effectively to minimize impact on guest safety and hotel operations
We are looking for someone who:
- Ability to work permanent night shifts
- Demonstrated understanding of Rooms and Front Desk operations within a hotel or resort environment
- Experience using OPMS and related hotel front office systems to manage guest services and operations
- Experience in managing emergency response and crisis management situations
- Educational background related to hotel management is preferred
We Offer
- 5-day work week
- Learning and Development opportunities for career development
- Medical and insurance coverage
- Special employee discount within Shangri-La Group
- Duty Meals and shuttle bus provided
If you are the right person, what are you waiting for Click the apply button now!
