Note: Successful candidates need to be comfortable with working on weekends and shifts as and when required
The TRS operates at the center of incident response, leading high-severity network events where speed, clarity, and decisive leadership are essential. Acting as the single point of technical authority during incidents, this role directs cross-functional teams, determines escalation paths, and ensures all actions are aligned to business impact.
Responsibilities:
- Make decisions with incomplete data and Leading
- Communicate clearly to both technical teams and senior leadership.
- Interpret data from monitoring and logging platforms
- Any other ad-hoc duties as assigned by the supervisor
Requirements
- Proven experience leading or directing major incident triage
- Deep troubleshooting expertise across core network technologies (routing, switching, firewalls, load balancing, WAN/LAN)
- Strong analytical thinking and structured problem-solving
- Ability to operate effectively in high-pressure, time-critical situations
- Exposure to SDN and cloud networking (e.g., Cisco ACI, NSX, SD-WAN)
- Experience with automation (Python, Ansible, APIs)
- Familiarity with Agile tools and workflows (JIRA, Confluence)
- Knowledge of configuration and network modeling tools (e.g., HPNA, Forward Networks)
- Experience in financial services or other highly regulated environments preferred
