Plan and undertake scheduled preventive maintenance tasks.
Develop and enhancement of Preventive Maintenance equipment checklists for Enterprise Network and UPS System.
Perform the preventive maintenance by following PM checklist for functional checks, health checks at Clients premises.
Perform basic equipment break-fix during preventive maintenance windows when required.
Carry out basic troubleshooting, minor repair for IT enterprise products.
Prepare preventive maintenance documentation for submission.
Record and report equipment failure discovered during the preventive maintenance cycle.
Provide maintenance and support for Customers Enterprise IT Network Services.
Perform break-fix which include troubleshooting and problem identification for any network services.
Develop test cases and conduct proof of concept tests on new software and hardware prior to upgrade/deployment.
Perform the role of Project Lead / Coordinator in project management for small to medium size projects or Service Requests.
Work closely with Service Delivery Manager to fulfil deliverables, service report and operational request.
Establish TAC cases with the principal vendor for complex problem until resolution.
Job Requirements:
Good technical skills in engineering, computer and IT systems, and preferably in network. Preferably with good knowledge in any of the following areas:
Enterprise Network products/solutions: Cisco/Alcatel Switches/routers, wireless link controller, etc.
Network Monitoring: SolarWinds, Cisco Prime Infras, Alcatel Omni-Vista.
Network Appliances based: Microsemi NTP Server, F5.Knowledge in ITIL processes and framework.
CCNA / CCNP highly preferred
Ability to engage external stakeholders to resolve site issues.
Highly motivated and self-driven to complete assigned tasks with limited resources and tight schedule.
Able to handle complex technical challenges and different groups of users and external vendors.
At least 3 years of experience with successful track record in maintaining large scale IT infrastructure for Government related agencies.
Excellent communication and interpersonal skills, with the ability to work well at all levels.
Able to work flexible hours especially during after-office hour for scheduled maintenance windows, if required.
Possess strong analytical skills with positive attitude.
Required to have minimum 3 - 5 years of hands-on network technical support experience in SI Environment.
Hands-on Experience working with LAN/WAN/WLAN which include
Cisco Wireless, Routers, Catalyst and Nexus Switches, Firepower, IPS/IDS, ISE, ASA, ESA, WSA, SMA
Alcatel Wireless and Omni Switch
Arista Switches and Cloudvision
Fortinet, Checkpoint and Palo Alto Firewalls
SolarWinds NPM/NCM/NTA, F5 LTM and Aruba ClearPass
Fast-paced environment
Proven analytical and problem-solving abilities.
Highly self-motivated and directed, with keen attention to detail.
Experience working in a team-oriented, collaborative environment.
