Working Days/Hours: Mon - Fri, 9am - 6pm: (require standby) - roving to client site
Employment Type: 1-year Contract (renewable)
Workplace: Changi Business Park/ Customer site/ roving
Headcount: 3
Job Description
Possess in-depth knowledge of mid to high end Cisco networking products and features with deep understanding of interoperability and dependencies. Provide remote technical assistance and onsite assistance when remote support is deemed insufficient covering one or more of below:
Problem Determination
o Assist Client in identifying problems or defects of the hardware or software, perform faulty hardware component replacement as required. Work with OEM should the problem require escalation to the product development team until problem source identification till resolution.
Product Update/Fixes Distribution
o Assist Client on the application of software updates/ fixes to Client's system using reasonable skill and care, and in accordance to the standard Company's upgrade procedure.
Technical Services
o Assist Client in the installation and configuration of new or existing hardware/software, changing existing configuration of the hardware and/or software when necessary between both parties, either as a software defect or for resolution of a product-specific, task-oriented issue.
Requirements
- Manage and maintain server, network, and firewall systems.
- Operate a wide range of network administration duties including installations, debugging, maintenance, upgrades, and general support for Cisco, Juniper, HP, Palo Alto, and Extreme network equipment.
- Perform troubleshooting to resolve network issues
- Perform routine backup of network configuration for network equipment including firewall rules
- Plan out network installation and/or upgrade project, assign milestone tasks to support personnel and meet company deadlines for full implementation, including network and user station set-ups and permissions, installation of all software and end-user security
- Monitor network performance and integrity
- Resolve issues tiers of support have escalated by troubleshooting cloud and local infrastructure
- Plan, schedule, and implement network maintenance activities which include firmware upgrades, hardware replacement, and network infrastructure augments/changes.
- Implement approved routing policy changes/corrections to mitigate points of traffic congestion on the network due to planned or unplanned incidents.
- Communicate effectively with internal and external audiences with varying levels of technical expertise.
- Maintain high-quality customer service to internal and external groups when needed.
- Hands-on understanding of Cisco / Juniper products including switches, routers, firewalls and VPNs
- Understanding of OSI layers
- Ability to work in a team environment as well as independently
- Analyzing and solving technical problems
- Install network equipment
- Experience in network administration, Cisco and Juniper environments is preferred
Qualification
- Diploma/ Degree in Information Technology, Computer Science, or equivalent.
- More than 3 years of experience supporting network infrastructure
- Practical skills and experience in network equipment such as LAN Switches, WAN Routers, Wireless Controllers, Access Points, Load Balancers and Firewalls in a multi-vendor environment such as Cisco, Checkpoint, FortiGate, F5, Juniper Networks, Palo Alto, Bluecoat, etc.
- Possess strong verbal, written communication skills and presentation skills.
- Industry certifications such as CCNP is a must, other certification such as CCNA/ CCIE, CCSA, JNCIA/JNCIP/JNCIE, and PCNSE will be an added advantage.
